Call Centers with Impatient Customers: Exact Analysis and Many-Server Asymptotics of the M/M/n+G Queue
نویسنده
چکیده
Based on: • Zeltyn & Mandelbaum. Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n+G Queue. Submitted to QUESTA. • Mandelbaum & Zeltyn. The Impact of Customers’ Patience on Delay and Abandonment: Some Empirically-Driven Experiments with the M/M/n+G Queue, OR Spectrum (2004) 26:377-411. • Dimensioning Call Centers with Abandonment. Research in progress (with Borst, Mandelbaum & Reiman).
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تاریخ انتشار 2004